Service & Support
Technical Support provides answers to your technical questions about our products. You can find valuable information and get help solving technical problems by using our online Instant Support and Premium Telephone Support services, or by consulting products' specific documentation.
We take the time to understand your business and working environment, and then adjust our approach to fit your needs. Our service professionals work closely with you and provide a comprehensive portfolio of integrated, reliable service in order to give you the greatest choice and value from your investment.
Our technical support can be reached via e-mail at: Tecnh@nanhua.com, or by calling 0086 021 39126868. We will respond no later than the next business day. Our technical service line is staffed from Monday to Friday 8:30 am to 4:30 pm Beijing Time.
Nanhua customer service aims to provide our customers with accessible, efficient and satisfactory technical support and service.
- Quality enhancement: reducing the service requirements after sales.
- Efficient service: Guaranteeing specialized, reliable, prompt and efficient customer service.
- Consulting service: Responding to inquiries about products and services, handling repairs, and resolving complaints about customer service.
- Admissibility of complaints: Solving problems or proposing solutions within 24 hours.