service support

Service & Support

Technical Support provides answers to your technical questions about our products. You can find valuable information and get help solving technical problems by using our online Instant Support and Premium Telephone Support services, or by consulting products' specific documentation.

We take the time to understand your business and working environment, and then adjust our approach to fit your needs. Our service professionals work closely with you and provide a comprehensive portfolio of integrated, reliable service in order to give you the greatest choice and value from your investment.

Our technical support can be reached via e-mail at: Tecnh@nanhua.com, or by calling 0086 021 39126868. We will respond no later than the next business day. Our technical service line is staffed from Monday to Friday 8:30 am to 4:30 pm Beijing Time.

Nanhua customer service aims to provide our customers with accessible, efficient and satisfactory technical support and service.

  • Quality enhancement: reducing the service requirements after sales.
  • Efficient service: Guaranteeing specialized, reliable, prompt and efficient customer service.
  • Consulting service: Responding to inquiries about products and services, handling repairs, and resolving complaints about customer service.
  • Admissibility of complaints: Solving problems or proposing solutions within 24 hours.

After-sale policy

Dear users, thank you for selecting products from Shanghai Nanhua Electronics Company.

Customized Service

We believe the more accessible our products are, the less time and money our customers will have to spend. For instance, our customers can employ available supply voltage, configure factory tones, and employ standard socket interface.

Frequently Asked Questions

Below we have recorded the answers to several general questions we have received from our customers. If your question is not covered by the below answers, please don't hesitate to contact us.

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